Cloud-9 PS/2 Keyboard Interface Guide de l'utilisateur Page 111

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OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,makesurethatthe
DVDdiscisinthedrivelabeled“DVD”.
Iftheseactionsdonotcorrecttheproblem,runLenovoSolutionCenter.Ifyouneedtechnicalassistance,
seeChapter11“Gettinginformation,help,andservice”onpage111.
Intermittentproblems
Symptom:Aproblemoccursonlyoccasionallyandisdifculttorepeat.
Actions:
Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.
Verifythatwhenthecomputerison,thefangrillisnotblocked(thereisairowaroundthegrill),andthe
fansareworking.Ifairowisblockedorthefansarenotworking,thecomputermightoverheat.
IfSCSIdevicesareinstalled,verifythatthelastexternaldeviceineachSCSIchainisterminatedcorrectly.
(SeeyourSCSIdocumentation.)
Iftheseactionsdonotcorrecttheproblem,runLenovoSolutionCenter.Ifyouneedtechnicalassistance,
seeChapter11“Gettinginformation,help,andservice”onpage111.
Keyboard,mouse,orpointingdeviceproblems
Selectyoursymptomfromthefollowinglist:
Allorsomekeysonthekeyboarddonotwork”onpage99
“Themouseorpointingdevicedoesnotwork”onpage100
“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage100
“Thengerprintreaderdoesnotwork”onpage100
“Thewirelesskeyboarddoesnotwork”onpage100
Allorsomekeysonthekeyboarddonotwork
Symptom:Allorsomekeysonthekeyboarddonotwork.
Actions:
Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.
IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons
aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned
toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto
helpdiagnoseproblemswiththeRapidAccessbuttons.
ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dooneofthefollowing:
OntheWindows7operatingsystem,dothefollowing:
1.ClickStartControlPanel.
2.ClickHardwareandSound.
3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.
OntheWindows8orWindows8.1operatingsystem,dothefollowing:
Chapter10.Troubleshootinganddiagnostics99
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